What Data We Collect
Account & Participation
We collect your name and account credentials when you register, along with data regarding your participation in our meditation programs to help track your progress.
Payment Information
Your payment details (like card numbers or billing addresses) are handled securely by our external payment processors. We do not store full payment info on our servers.
Communication
When you contact us via email or our contact forms, we collect the content of your message and your contact details to respond to your inquiries effectively.
Cookies & Analytics
We use standard cookies and analytics tools to understand how people use our website, allowing us to improve the site experience for our mindfulness community.
How and Why We Use Your Data
Providing Our Programs: We use your account and participation data to deliver our meditation courses, manage your progress, and ensure a seamless learning experience across our global online platform.
Communication & Support: We process your contact information to send essential service emails, respond to your inquiries via benjaminheschl92@gmail.com, and provide supportive guidance throughout your mindfulness journey.
Improving Our Services: By analyzing program participation and website interaction data, we refine our curriculum and digital tools to better serve our community and reduce global stress levels.
Marketing & Updates: With your consent, we may send optional newsletters about new programs and meditation insights. You can withdraw this consent at any time.
Legal Bases under GDPR
Under the General Data Protection Regulation (GDPR), we process your information based on these lawful foundations:
- Contract: Necessary to provide the programs you purchase.
- Consent: For optional marketing and specific cookies.
- Legitimate Interests: To improve our services and ensure security.
- Legal Obligation: To comply with tax and regulatory requirements in Austria and the EU.
Last updated: 1 May 2026
Data Sharing & Disclosure
We share data with trusted service providers who help us deliver our programs, including payment processors (who handle your financial info securely), email tools, and analytics providers. We may also disclose information to legal authorities if required by law or to protect our rights and safety.
International Transfers
While The Mindful Turtle is based in Austria, EU, we use global digital tools to offer our online programs. This means your data may be processed in countries outside the EU. We ensure appropriate safeguards are in place to keep your journey private and secure, regardless of where the data travels.
Data Retention Periods
We keep your information in simple terms: for as long as you maintain an active account or as required to provide you with our meditation services. Some data is retained longer to meet tax and legal obligations, or until you ask us to remove it from our digital sanctuary.
Your Rights & Empowered Choices
Right to Access: You can request copies of the personal data we hold about you at any time. We believe in complete transparency and are happy to share what we have.
Restrict Processing: You can ask us to limit how we use your data, for example, if you contest its accuracy or object to our legitimate interests.
Correction & Deletion: If your details are inaccurate, you have the right to have them corrected. You can also ask us to delete your information when it's no longer needed for our programs.
Object to Marketing: You have the right to object to marketing at any time. We honor every unsubscribe request and respect your digital space and peace of mind.
Data Portability: You have the right to receive your data in a structured, commonly used format, for instance, if you wish to move your meditation history to another service.
Lodge a Complaint: If you reside in the EU and feel your privacy rights have been violated, you have the right to file a complaint with your local data protection authority.
To exercise any of these rights, or to withdraw your consent, simply reach out to us at benjaminheschl92@gmail.com. We aim to respond calmly and promptly to all requests within 30 days.
Stillness & Support: Our Privacy Commitment
At The Mindful Turtle, your peace of mind is our priority. This policy explains how we protect your information as you journey with us. Effective Date: 1 May 2026.
1. Who We Are
The Mindful Turtle is a meditation platform based in Austria, offering online programs globally. For any privacy queries, please reach out to us at benjaminheschl92@gmail.com.
2. Data We Collect
- Account details (name, email)
- Program participation and progress data
- Payment-related info (handled securely by our providers)
- Communication data and support requests
- Cookies and basic site analytics
3. Why We Use Your Data
We use your information to provide our programs, manage your account, send service updates, and—with your consent—share optional marketing. This helps us improve our services and meet legal obligations.
4. Legal Bases (GDPR)
We process data based on: your contract with us, your explicit consent, our legitimate interests in providing quality instruction, and requirements by law.
5. Data Sharing & Transfers
We share data with trusted service providers (payment processors, email tools, and analytics). While we are EU-based, some global tools involve international transfers protected by standard safeguards.
6. Retention & Your Rights
We only keep data as long as necessary for our programs or legal needs. You have the right to access, correct, or delete your data, and can object to processing or withdraw consent at any time.
STILL HEADQUARTERS
Badstraße 38b
Eggersdorf bei Graz 8063
Austria
benjaminheschl92@gmail.com
Available Globally